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Open with clear Legal terms

Clear Legal terms show what your account may access, how we handle account details, and where local law permits use of the lobby.

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CONTACT ROUTES

Contact us about Legal questions

A clear contact path helps when a Legal clause, account check or wallet record needs explanation. Start from the support route attached to your signed-in account and include the email or phone detail used during account creation. For payment questions, attach the DANA, OVO, GoPay or QRIS receipt reference without sending a password. We can then direct your request to the relevant policy or account record.

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Account policy path

Use the signed-in account contact route when you need clarification about eligibility, account details or a Legal clause. Include the section name and your registered contact detail so we can match the request without asking you to disclose a password.

Wallet record path

For a Legal question linked to DANA, OVO, GoPay or QRIS, send the payment reference and approximate time through the account support route. We use those details to locate the relevant record while keeping your wallet PIN and authentication codes private.

Policy change request

If you believe an account detail or policy entry needs correction, state the requested change and why it is inaccurate. We may ask for account verification before changing a record, and we will explain the applicable Legal step where local law permits.

DATA PRACTICE

Protect your account under Legal rules

Legal handling is practical: we limit account access to the details needed for verification, payment records and policy contact.

Account details

We use the contact details submitted during account creation to identify your account and respond to policy requests. Keep your phone detail current, because a clear phone verification step may be required before we discuss protected account records.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be connected to an account transaction record. When you ask about a payment-related Legal matter, we check the reference rather than requesting your wallet PIN.

Cookies

Cookies can support sign-in continuity and policy preferences on the device you use. If you clear them, the mobile browser may ask you to verify your account again; that device behaviour does not change the underlying Legal terms.

Account security

We may pause a policy request until account ownership is checked, particularly when the request concerns phone details, payment records or access. Never send a password or one-time code through the contact route, even when asking about Legal matters.

Record retention

If you ask how long a particular account or payment record is retained, identify the record type and date through support. We will explain the applicable retention basis and any Legal limitation that affects removal or continued storage.

Correction requests

You can ask us to correct inaccurate account information by naming the field that needs changing. We may request verification before applying an edit, then confirm whether the change is possible under the policy and where local law permits.

Find Legal answers before opening

These Legal answers cover the questions we expect you to settle before opening an account. They explain local access, account records, payment references, device checks and the route for asking us to change or clarify policy information. Where a question depends on your location, the applicable account wording takes priority.

Access depends on local law and the account conditions shown for your location. Before opening an account, read the applicable policy wording and complete the requested phone verification. Payment availability, casino access and sports markets may therefore differ by account status.

You can ask through the signed-in account contact route by identifying the data category and registered contact detail. We may verify ownership first, then explain which account or payment records can be provided and any Legal restriction that applies.

Name the incorrect field, give the corrected value and send the request through account support. We may compare it with your phone verification or payment record before editing. We will tell you whether the requested change fits the applicable policy.

No. Clearing cookies may remove saved preferences and cause another sign-in or phone check on your mobile browser, but it does not alter the Legal terms attached to your account. Read the current policy wording after access is restored.

We may associate a DANA or QRIS reference with the relevant account transaction so we can answer a policy or status request. Send the reference through support, but never send a wallet PIN, password or one-time authentication code.

You can request removal by naming the record and explaining the reason through the account contact route. We first verify ownership and then explain whether retention is required for the applicable Legal or transaction policy where local law permits.

Use the account contact route linked from the policy area and quote the clause or heading that concerns you. We can explain its account, data or payment meaning before you continue, subject to local access rules and verification needs.

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