Reference

Open with com55 Terms & Conditions

com55 Terms & Conditions set the rules for opening an account, using the lobby and requesting account actions in Indonesia.

Account access rulesWallet and cashier termsPolicy change processSupport request path
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ACCOUNT HELP

Browse support paths for policy questions

A clear support path helps when a Terms & Conditions question meets a real account action. Start from the account support route if phone verification is not accepted, a wallet status does not match your receipt, or you need to ask how a policy clause applies. Include your account details and the relevant date, but do not send a password or wallet PIN. Our team can point you to the applicable section and explain the next account step without changing the policy on your behalf.

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Account access

If phone verification blocks account access, use the account support path and describe the message shown on your device. We can connect the issue to the Terms & Conditions clause that covers verification, identity details and access where local law permits.

Wallet status

For DANA, OVO, GoPay or QRIS questions, keep the payment receipt reference ready when you contact support. We can explain how the Terms & Conditions treat a pending status, a mismatched account detail or a request for further checking.

Policy request

If you want a clause clarified or need to request a change to your account details, send the question through the account support path. Tell us which section concerns you, and we will direct the request to the right policy process.

DATA PRACTICES

Switch through com55 policy safeguards

The Terms & Conditions describe the practical safeguards around your account rather than leaving them as broad promises.

Account details

Keep your name, phone number and other account details accurate. The Terms & Conditions allow us to ask for a correction when information does not match the account step or a payment record, including a DANA, OVO, GoPay or QRIS reference.

Phone verification

Phone verification is part of the access path before you enter the account. If the number or verification result changes, the policy explains why we may pause access until the account detail can be checked through the proper support route.

Cookies

Cookies may remember a session choice or help the account path work across a mobile browser and desktop browser. Our policy explains their purpose; you can also adjust cookie controls in your browser, although some account steps may then need to be repeated.

Account security

Do not share your password, verification code or wallet PIN with another person. Our Terms & Conditions let us investigate unusual access and request confirmation before an account action, helping separate a genuine request from a compromised login.

Record retention

We retain account, support and payment records only for the period needed for the stated account, operational or legal purpose, where local law permits. A request about retention should identify the account step or record type without including secret credentials.

Change requests

To request a correction, access clarification or policy-related change, use the account support path and name the relevant clause. We may need to verify that you control the account before acting, and the Terms & Conditions explain any limits on that request.

Browse Terms & Conditions answers

These Terms & Conditions answers focus on the searches we hear most often before an account is opened. We cover access, payment records, data handling, cookies, policy changes and contact steps so you can connect the written rule with the action you need to take. If a situation is not covered here, use the account support path and name the relevant account step. Eligibility depends on local law, and where local law permits, the published policy remains the reference for your account.

You can open the Terms & Conditions page from the policy access path before creating an account or while signed in. Read the sections on account access, wallet records, data handling and changes. The page date shows which wording applies when you submit an account request.

Yes. The Terms & Conditions cover account actions connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account. Keep the payment reference and account phone number available if a wallet status needs checking, and never send a wallet PIN to support.

Phone verification connects the account to the access step and helps us check that an account action comes from the account holder. If verification fails or details conflict, access may pause while the issue is checked through the account support path.

We may update the Terms & Conditions when an operational or legal change requires new wording. We show the updated date on the policy page. Before continuing with an affected account action, read the revised clause and contact support if its meaning is unclear.

Cookies can support session choices and account steps on a mobile browser, including a return from login to the lobby. Your browser controls can limit cookies, but some parts of the account path may need to be repeated or may not work as intended.

Use the account support path and identify the detail that needs correction, such as a phone number or payment reference. We may verify account control before making a change. Do not include your password, verification code or DANA, OVO, GoPay or QRIS PIN.

Yes. Account eligibility and access depends on local law. Where local law permits, the Terms & Conditions explain the account steps and checks that apply. You are responsible for confirming that access is allowed in your location before opening or using an account.

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